January 2008 - (Free Research) This research paper focuses on end-user requirements and opinions regarding Web-based customer portals for data VPN services, which are provided to end-user customers by service providers. Only enterprise views on customer portals are discussed in this report; we will present service provider opinions on these topics in a separate report.
Moving beyond Professional Services Automation (PSA), Epicor for Service Enterprises is an ERP solution developed specifically mid to large sized professional service organizations. It streamlines every aspect of your business -- from bid management to engagement delivery, from resource management to project accounting and portfolio management.
Increase your margins by controlling your costs and turn your strategy into reality. Our supply chain management software will enable you to master the three key disciplines of cost, availability and quality.
July 2007 - (Free Research) This paper introduces the Business/IT Self-Service Alignment Cycle, which is a simple framework organizations can adopt to successfully manage a broad range of self-service kiosk activities. It explores each phase of the cycle in detail & provides suggestions on how organizations can incorporate the cycle to best achieve their business objectives.
March 2008 - (Free Research) To remain independent and expand their profitability, banks must become more operationally efficient and more customer-centric. Institutions realize that providing excellent customer service is the best competitive weapon in an industry with li…
Employees easily record attendance on devices like: entry-way terminals, bar-code scanners, desktop computers via web browser or other devices. All information is instantly validated and can be exported to your payroll service. This module also supports incentive based/piece-rate pay environments, as well as self-service and overtime management.
Paperless Dispatch represents a major step towards a fully paperless, order-driven operation. By providing managers with a graphical tool to dispatch work and track work-in-process, ShopVue becomes a real factory dashboard. The use of touchscreens means that operators can see work assignments on graphical touchscreens throughout the plant.
CustomerWise helps optimize your support process by providing your internal support team with all of the tools necessary to resolve support requests quickly. From incident submission through investigation to a final resolution, CustomerWise refines your support process and increases efficiency and productivity.
ServicePower’s application set is highly configurable – you can choose what works best for your service organization. The same application is proven in a wide range of service industries and so our customers represent a cross-section of world leading companies in the insurance, medical, appliance, security and consumer electronics industries.
Three applications combined around a core of Shop Floor Data Collection - Labor Management, Machine Tracking (OEE) and Paperless Dispatch -creates a new category called Shop Floor Execution(SFX).It is a subset of “Collaborative Manufacturing Execution”.
November 2007 - (Free Research) Today’s businesses must operate in a drastically changing environment. Forrester has found that most companies are not well equipped to reorient IT as a critical driver of top line success. This report showcases the results of an April 2007 Forrester Consulting online survey of 300 IT decision-makers and influencers in North America.
Capable of meeting even the most complex factory requirements, the Shop Activity module allows you to collect labor, scrap, quality, and status data with minimal Operator effort. Realtime updates available to a variety of ERP/MRP system.
TechExcel ServiceWise (formerly HelpDesk) is setting the new standard for high-end helpdesk management through a feature-rich platform. TechExcel HelpDesk enables you to manage your IT service support and internal help desk processes including incident tracking, knowledge management, employee self-service, and asset management.
February 2007 - (Free Research) Netkey has prepared this white paper based on our body of experiences with large and small companies alike, supporting kiosk networks ranging from simple to highly complex. It is our goal that this document will help your company avoid costly oversights and guarantee success in implementing and operating an enterprise-wide self-service system.
May 2008 - (Free Research) This paper tells us about the cost of e-mail security, and it also provide several advancements, several technologies that people can choose which would help them to address their e-mail security.
March 2008 - (Free Research) The goal of the paper is to offer practical guidance on effective performance management through the use of proven key practices.
July 2008 - (Free Research) This white paper will describe the challenges and explain why the AEP Netilla Security Platform (NSP), an SSL VPN from AEP Networks, delivers the most effective solution for secure access to WTS and Citrix MetaFrame environments.
Prosperity Learning Management System delivers, tracks, coordinates, and manages all training, education, and certification. Our month to month subscription makes a Learning Management System affordable for any organization. Prosperity can be delivered as a hosted or in house solution.
Expert Executive Office gives you a complete view of all your business operations and information, and provides the tools to use that information to make the right decisions, set strategy, measure the results and increase accountability.
Sage Accpac ERP system is a robust accounting and operations system for small and midsized businesses. You can create a perfect fit for your business by opting for only the modules you need now, then integrating additional functionality as you grow. With our full range of applications, you have the ability to streamline your entire enterprise.
CMiC Enterprise’s exceptional integration capability provides a robust end-to-end platform that delivers additional flexibility, giving your construction or engineering company multi-channel access across your organization.
