July 2008 - (Free Research) Real-time CCPM solutions give contact center management an objective and quantifiable method for identifying, capturing and communicating customer or operational issues quickly enough to prevent them from causing more damage.
June 2008 - (Free Research) This paper summarizes for contact center managers the facts and fiction regarding the environmental benefits of home agent programs.
March 2008 - (Free Research) Explore how one company was able to automate their contract signature applications, enabling them to get many contracts signed in one minute and provide visibility to sales and finance.
July 2008 - (Free Research) John Ragsdale, VP of Research for SSPA makes a business case for improving first contact resolution and explain how it links to significantly reduced operating costs and increased customer loyalty.
June 2008 - (Free Research) The company took the desktop refresh as an opportunity to review its PC life cycle management tools and processes and selected Empirum from matrix42 for inventory, license management, software/patch distribution and client backup.
April 2008 - (Free Research) This white paper details a BMC case study, in which the business successfully implemented automated source code analysis for enhanced software quality and security.
April 2008 - (Free Research) This white paper explores a case study in which Motorola successfully implemented automated source code analysis for enhanced software development and quality.
March 2008 - (Free Research) This technical case study reviews how the combination of VMware software and NetApp storage solutions provide significant advantages for companies consolidating servers and storage to reduce costs and increase operational efficiency.
January 2008 - (Free Research) This case study shows you how to create a centralized security management console and flexibly customize, deploy and manage appropriate host-based intrusion protection across multiple tiers of your company's applications.
April 2008 - (Free Research) This case study examines Equifax's process of implementing a Business Rule Management System (BRMS) and the lessons learned. It provides readers with an understanding of BRMS as well best practices should they choose to implement a BRMS.
March 2008 - (Free Research) Chris Molloy, Distinguished Engineer, explains how IBM is "eating its own cooking" when it comes to implementing concepts to reduce their data center carbon footprint.
June 2008 - (Free Research) Available on-demand, this Webcast takes you through a brief intro from CEO, Steve Ballmer and then follows a panel of executives who answer questions like: what is CRM and what type of business does it really help?
March 2008 - (Free Research) Wireless devices can allow small market businesses to respond faster, provide better service and ensure availability. Read this case study to learn how one small-business leveraged the BlackBerry technical support service to improve business processes.
April 2008 - (Free Research) This white paper discusses the benefits associated with automated source code analysis for improved software quality and greater protection against risk and security vulnerabilities.
May 2008 - (Free Research) A CosmoCom Consolidation 2.0 solution case study: The VisitBritain contact center, a globally distributed Virtual Contact Center with many individual sites.
DevTrack comprehensively tracks and manages all product defects, change requests, and all other development issues. DevTrack facilitates teamwork between different users, teams, and even customers. DevTrack also provides powerful workflow and process automation, robust searching and reporting, and comprehensive point-and-click customization.
August 2008 - (Free Research) Learn what an effective data governance program for governance, risk and compliance (GRC) consists of, as well as best practices, case studies and recommended technologies.
March 2008 - (Free Research) In order to reduce the time, cost and risk of using tape backup, NASA Federal Credit Union switched to using online backup solutions. Read this case study to learn why they chose the route they did and how they reaped the benefits from their decision.
March 2008 - (Free Research) Organizations are now beginning to realize that solely using tape-based backup is not cutting it anymore. Read this case study to learn how one law firm ended their tape challenges and switched to online backup to significantly improve their operat…
March 2008 - (Free Research) For Dixon Hughes, a large CPA firm, having complete security over their client's data is critical. View this Webcast to learn about the solutions this firm chose to help them efficiently protect their client's information and meet compl…
February 2008 - (Free Research) Read this white paper to learn how to address the challenges of managing IT for a global company and how to become more responsive, more cost-effective, and more productive.
April 2008 - (Free Research) This white paper provides a case study on how one law firm was able to improve their backup operations with disk-based backup solutions. Read this white paper to learn more about these solutions and the benefits they deliver.
