Overview: NTR Global provides the most secure, web-based and affordable remote support solution in the market today.

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Research offered by NTR Global

Build a New Business Model Using a Remote Support Solution by NTR Global September 2008 - In this case study, Northbrook Consulting wanted their remote support solution to include multiple session capabilities. Learn how NTR’s Remote Support was their solution.

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Improve Customer Service, Call Metrics and Reduce Support Costs Using a Remote Technical Support Solution by NTR Global September 2008 - In this case study, Illumen improved its customer service, call metrics and reduced its support costs by using NTR global’s remote technical support solution. Learn more about NTR support.

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Improve Technical Support Productivity while Reducing Costs with a Remote Support Solution by NTR Global September 2008 - By choosing NTRsupport, DHL successfully increased productivity, reduced costs, and simultaneously improved customer satisfaction.

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Improving Customer Support and Help Desk Efficiencies with On-Demand Remote Support by NTR Global September 2008 - On-demand remote support solutions address the inadequacies of web tools, e-mail, and phone-based approaches to quality customer care. This paper helps anyone responsible for improving customer experience using affordable technology solutions.

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On Demand Remote Desktop Support Trial by NTR Global August 2008 - Download this trial and learn how to provide remote technical support to customers and remote/mobile workers without leaving your office.

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Total Support: Achieving Sustainable Business Growth with a Remote Support Solution by NTR Global November 2008 - Remote support increases revenue opportunities by improving the customer experience and creating measurable value for the customer and provider alike.

view Total Support: Achieving Sustainable Business Growth with a Remote Support Solution research abstract