Astea Alliance Application Extensions  by Astea International Inc.

Application Extensions include: Analytic facilities, which provide real-time analysis of business performance; Customer portals, allowing access to timely & accurate data about customer account or service orders; & Mobile capabilities, that empower field forces to fully participate in corporate goals for revenue optimization & customer retention.

Astute Solutions and AberdeenGroup Benchmark Report: The Contact Center as a Profit Center: Optimizing a Self Service Contact Center With Speech, VoIP, Data Integration and Performance Analytics  by Astute Solutions

November 01, 2006 - This Aberdeen Group benchmark report summarizes research conducted with call center, customer experience, and operations executives at over 150 companies. It outlines strategies, technology investments, practices, and innovations of best-in-class contact centers, and recommends specific improvement activities to help achieve contact center goals.

ATS Evaluation Process  by iCIMS

July 01, 2008 - Finding the right applicant tracking system that meets all the needs of your organization can be an overwhelming task. This document is designed as an educational tool to guide your organization in the search for the proper solution.

Attacking and Defending Virtual Environments  by Burton Group.

April 21, 2008 - Virtualized environments are poised to provide significant operational benefits to enterprises, but they are not without their risks. The benefits must be evaluated from a security perspective to understand the risks and the possible security impacts.

Auditing: What You Need to Know  by SC Magazine

December 05, 2006 - All companies must go through a formal auditing process to ensure they're meeting various compliance demands. In theory, this exercise will help them understand where their security holes are and how to make appropriate improvements. But how do companies ensure their auditors understand specific IT security issues and requirements? We find out.

Augmenting the Value of ERP with an Operations Execution System  by Apriso® Corporation

September 01, 2007 - This white paper reviews the history behind ERP deployments, how the needs of an ERP system have evolved and why today’s business requirements necessitate direct, real time integration between corporate planning applications and the shop floor, across manufacturing operations – including production, quality and the supply chain network.

AUTOCAD® Map 3D: Orange County Sanitation District  by Autodesk

July 01, 2008 - Autodesk Map 3D software is the leading platform for creating and editing spatial data. It delivers practical mapping functionality to engineers and geospatial professionals for integrating CAD and GIS information.

Autodesk Solutions for Utilities  by Autodesk

July 01, 2008 - In this on-demand webcast (first presented at the Autodesk Virtual Tour Event in June 2008) Alan Saunders and Pete Southwood will show you how AutoCAD® Map 3D is a better AutoCAD for utilities with tools that help you clean up and classify data from multiple sources to create basemaps, easily standardize ...

Automate Spending Controls for Big Savings, a Case Study  by ExpenseWatch.com.

February 01, 2008 - In this case study, learn how one company automated company expense reporting, saving thousands of dollars a year and accelerating the review and approval process.

Automated Server Provisioning: What Every CIO Needs to Know  by Stratavia

June 01, 2008 - A prime example of the benefits of automation is being driven by the proliferation of distributed servers and enterprise applications, this has created an immediate need for the automation of server provisioning.

Automating Complete PO Document Packages  by Esker Inc.

July 01, 2008 - Esker DeliveryWare offers a comprehensive solution that streamlines document processes by eliminating inefficient steps, automating information exchange regardless of source or delivery type.

Automating Data Flows to Your Business Intelligence System  by Tidal Software.

June 01, 2008 - This paper outlines the issues faced by BI operational staff in managing data flows to BI systems in complex environments, and discusses technologies to automate these data flows and dramatically raise the reliability and quality of BI information.

Automating IT Process to Ensure Virtualization Success  by Opalis Software, Inc.

May 01, 2008 - Virtualization is a technique for abstracting the physical characteristics of computing write sources from the way in which other systems’ applications or end users interact with those write sources.

Automating Performance Management: Five Common Mistakes to Avoid  by Workscape

June 01, 2008 - This white paper describes some of the missteps and lessons learned from implementing automated performance management and what companies can do to avoid them.

Automation: Key to Business Service Improvement  by CA.

April 01, 2008 - The most mature IT organizations are those that strive to bring new levels of intelligent automation to their data centers, offloading as many support tasks possible in order to enable their staff to focus on what really matters.

Avaya Unified Communications Can Reduce Cell Phone Expenses  by Avaya, Inc

July 01, 2008 - By converging real-time, near-real-time, and non-real-time business communication applications, Avaya Intelligent Communications can dramatically reduce cell phone expenses, taking Unified Communications to the next level.

Averting Catastrophe: How Real-Time Location Intelligence Can Mitigate Exposure and Better Manage Risk  by Pitney Bowes Group 1 Software

April 01, 2008 - What is location intelligence? From an actuary perspective, it's the accessment of risk based on the physical location of real estate. This paper examines how location intelligence links data to precise physical coordinates.

Avoiding Data Integration Pitfalls  by Pitney Bowes Group 1 Software

May 01, 2008 - In this Webcast, featured speaker Michael Czerniawski of System's Evolution, Inc. (SEI), discusses data integration pitfalls and will provide you the five keys to getting the information you need now.

Azul Systems REALTime Performance Monitor: The Ultimate Java Performance Profiling Solution Applications  by Azul Systems, Inc

February 01, 2008 - The Azul REALTime Performance Monitor provides deep insights into the usage of the VM, multi-core scalability, memory efficiency, and IO bottlenecks.