Customer Service (General) Software, Hardware, Services and Research Papers - InfoWorld Product Finder

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Customer Service (General)

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Parature's Online Customer Service Software & Solutions
by: Parature Inc..

TechExcel CustomerWise (formerly TechExcel CRM) Customer Support Software
by: TechExcel, Inc..

The Call for More Progressive Self-Service: How Flexible Online Billing Experiences Help Meet Rising Expectations in the Communications Sector

by Pitney Bowes Group 1 Software

July 2008 - (Free Research) This white paper reviews the five best practices that help global communications business meet and exceed customer expectations at every step of the way--including the critical online billing experience.

(WHITE PAPER)

VIEW ABSTRACT | GO TO WHITE PAPER

Shenzhen Telecom

by Pitney Bowes Group 1 Software

July 2008 - (Free Research) Pitney Bowes Group 1 Software customer communication management (CCM) solution allows Shenzhen Telecom to provide customized billing, while greatly enhancing operational efficiency and customer satisfaction.

(CASE STUDY)

VIEW ABSTRACT | GO TO CASE STUDY

Making the most of OSS and service provider CRM

by Pitney Bowes Group 1 Software

June 2008 - (Free Research) In this webcast, expert Jeffrey Paul Cotrupe will address how service providers can improve customer relationship management (CRM) by integrating it with other operations and business support systems (OSS/BSS).

(ANALYST REPORT)

VIEW ABSTRACT | GO TO ANALYST REPORT

Top 5 Online Billing Capabilities in the Communications Sector for the Ultimate User Experience

by Pitney Bowes Group 1 Software

June 2008 - (Free Research) Listen to this educational podcast now to discover the essential capabilities needed to help speed cash flow, reduce customer service costs and churn, and stay connected to customers.

(VIDEOCAST)

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Avoiding Data Integration Pitfalls

by Pitney Bowes Group 1 Software

May 2008 - (Free Research) In this Webcast, featured speaker Michael Czerniawski of System's Evolution, Inc. (SEI), discusses data integration pitfalls and will provide you the five keys to getting the information you need now.

(WEBCAST)

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The 2007 ERP in Manufacturing Benchmark Report

by Epicor Software Corporation.

May 2008 - (Free Research) This report aims to serve as a roadmap to those in the manufacturing community who desire to reduce costs, improve accuracy of inventory schedules, and develop customer responsiveness through successful ERP implementations.

(WHITE PAPER)

VIEW ABSTRACT | GO TO WHITE PAPER

Epicor for Distribution - Enterprise and Mid-Market Distribution Management

by Epicor Software Corporation.

Designed for the unique needs of large and mid-market distributors, Epicor for Distribution streamlines all of your core distribution processes. It gives you an integrated platform for sales, CRM, supply chain, logistics, financials and reporting - a single point of visibility and control of the processes of a profitable distribution chain.

(SOFTWARE PRODUCT)

GO TO DETAILED REPORT

Moving Beyond the Queue - Focusing on the Real-Time Customer

by Inova Solutions

May 2008 - (Free Research) In this paper, Tim Montgomery, a highly regarded industry consultant, speaker and author explores new ideas on ways every call center can keep up with new customer demands.

(WHITE PAPER)

VIEW ABSTRACT | GO TO WHITE PAPER

Product Management - Product Usability & Its Impact on Revenue

by ZIGZAG Marketing, Inc.

July 2008 - (Free Research) The holy grail of product usability is attained when your product offers such a compelling experience users feel obligated to recommend it to others, it works wonders on your top line.

(WHITE PAPER)

VIEW ABSTRACT | GO TO WHITE PAPER

Team, Traction and Momentum: Manufacturing Improvement Projects That Pay Off

by Visiprise

August 2008 - (Free Research) Companies that opt to remain in manufacturing - with its expensive assets and complex requirements - must be excellent at it, or fail as a business.

(WHITE PAPER)

VIEW ABSTRACT | GO TO WHITE PAPER

Prerecorded Webinar: Modernizing System i and AS/400 Applications

by CodeGear.

June 2008 - (Free Research) Tune in for a demonstration on how to modernize System i and AS/400 applications by creating interactive web and Windows front ends using Delphi/400 and Delphi/400 for PHP.

(WEBCAST)

VIEW ABSTRACT | GO TO WEBCAST

ServicePower - Strengthening the Service Chain

by SERVICEPower.

ServicePower’s application set is highly configurable – you can choose what works best for your service organization. The same application is proven in a wide range of service industries and so our customers represent a cross-section of world leading companies in the insurance, medical, appliance, security and consumer electronics industries.

(ASP & SOFTWARE PRODUCT)

GO TO DETAILED REPORT

Network Optimization: Achieving Success and Profitability in Field Service

by SERVICEPower.

February 2008 - (Free Research) A key element and requirement for optimization is the ability to manage field resources. This essentially means that a service organization has to have access to qualified service personnel.

(WHITE PAPER)

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Deliver Full Workforce Optimization and Build the Optimal Service Solution

by SERVICEPower.

February 2008 - (Free Research) A large field service force is the primary cost in a service organization, yet it is only relatively recently that IT tools have been available to maximize the productivity of this part of the organization.

(WHITE PAPER)

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Effective Field Service Outsourcing and Channel Management Strategies

by SERVICEPower.

February 2008 - (Free Research) Bookended by the OEM and the end-customer, service networks can be comprised of multiple organizations like 3PLs, contract field service outfits, contract manufacturers, distributor partners, and even other OEMs.

(WHITE PAPER)

VIEW ABSTRACT | GO TO WHITE PAPER

How to Accelerate Time to Market of AJAX and Flash-based Applications

by Keynote Systems

February 2008 - (Free Research) This Webcast explores the steps necessary to delivery a positive and rich user experience utilizing AJAX and Flash-based applications.

(WEBCAST)

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Meeting Tomorrow's Internet Performance Requirements

by Keynote Systems

February 2008 - (Free Research) This white paper discusses how the customer experience can be improved through Service Level Management (SLM). Discover the steps necessary for better defining the processes, IT roles and organizational structures needed to create essential standards.

(WHITE PAPER)

VIEW ABSTRACT | GO TO WHITE PAPER

Rapid E-Learning: Maturing Technology Brings Balance and Possibilities

by Adobe Systems, Inc.

March 2008 - (Free Research) Rapid e-learning tools have become more robust and are no longer considered a simplified tool for small to medium sized businesses. Learn how rapid e-learning can make a significant contribution to the training efforts in your organization.

(WHITE PAPER)

VIEW ABSTRACT | GO TO WHITE PAPER

Whatever Happened to Service?

by SERVICEPower.

June 2008 - (Free Research) After investigating the market, Quality Store selected an integrated retail scheduling system from SERVICEPower that provides guaranteed client and customer service results.

(CASE STUDY)

VIEW ABSTRACT | GO TO CASE STUDY

Fire & Security Success Story

by SERVICEPower.

June 2006 - (Free Research) Service organizations are becoming increasingly aware of the need to automate their field service operations, which includes the introduction of scheduling, route optimization, and mobile technology.

(CASE STUDY)

VIEW ABSTRACT | GO TO CASE STUDY

Underpinnings of Service Excellence: Synchronizing Resource Capacity with Service Demand

by SERVICEPower.

March 2008 - (Free Research) This benchmark study shows that forward-thinking companies have taken strategic actions to achieve service excellence by accurately forecasting service demand and effectively planning and provisioning service resources to meet that demand.

(WHITE PAPER)

VIEW ABSTRACT | GO TO WHITE PAPER

How to Develop an Effective Business Case for a Warehouse Management System

by Integrated Warehouse Solutions.

April 2008 - (Free Research) Learn more about the wide range of benefits a warehouse management system can provide and explore strategies for assembling your team, analyzing costs and benefits and preparing an economic justification.

(ANALYST REPORT)

VIEW ABSTRACT | GO TO ANALYST REPORT

Accelerate Business Performance Gains with Manufacturing Execution Systems

by Visiprise

February 2008 - (Free Research) A Manufacturing Execution System (MES) is a dynamic information system that drives effective execution of manufacturing operations.

(WHITE PAPER)

VIEW ABSTRACT | GO TO WHITE PAPER

Numara® FootPrints Change Management: Solutions for Automating and Managing Change

by Numara Software

March 2008 - (Free Research) View this Webcast to explore the challenges in designing a workable change management process, defining approval workflows and to hear examples of creating audit trails for Sarbanes-Oxley compliance with respect to IT changes.

(WEBCAST)

VIEW ABSTRACT | GO TO WEBCAST

Improving Customer Experience in the Insurance Industry - Leveraging the Power of an Enterprise Personalization Platform

by Exstream Software.

April 2008 - (Free Research) The purpose of this paper is to discuss the importance of an enterprise personalization platform that streamlines front-end and back-end document creation processes for straight-through processing, while allowing you to leverage custome…

(WHITE PAPER)

VIEW ABSTRACT | GO TO WHITE PAPER

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